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United Airlines to shut down call centre in India
By
siliconindia news bureau
| Wednesday, 11 February 2009, 22:56 Hrs
|
Washington: United Airlines is closing its call center in India and transferring 165 jobs to the U.S.
The move came about a month after UAL, parent of the third biggest North American carrier, said it was cutting 1,000 more jobs, pushing the total to 9,000 by year's end, to help stem losses.
The jobs in India will be moved to call centers in Chicago and Honolulu, Hawaii, and manned by workers who now handle reservations, the Chicago-based airline said.
United shipped the call center positions to India about three years ago as part of a trend by US companies to move such functions overseas to save costs.
The move came about a month after UAL, parent of the third biggest North American carrier, said it was cutting 1,000 more jobs, pushing the total to 9,000 by year's end, to help stem losses.
The jobs in India will be moved to call centers in Chicago and Honolulu, Hawaii, and manned by workers who now handle reservations, the Chicago-based airline said.
United shipped the call center positions to India about three years ago as part of a trend by US companies to move such functions overseas to save costs.
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